Privacy Policy

1. Information We Collect

When you use our services, we may collect the following categories of information:

1.1 Personal Information

Contact Details: When you create an account, subscribe to our services, or contact us, we may collect details such as your name, email address, and phone number. Payment Information: This may include billing name, address, and payment method. Payments are securely handled by trusted third-party payment providers. We do not store your full payment card information.

1.2 Usage and Analytics Data

We automatically collect certain technical data to improve your experience, such as IP address, browser type, device information, access times, and navigation behavior. We may use analytics tools (e.g., Google Analytics) to understand site performance and improve usability.

1.3 User-Generated Content

Any content you create, upload, or submit through VanzaX—including text, images, audio, and AI-generated outputs—may be treated as user content and handled in line with this policy.

2. How We Use Your Information

We process your information for the following purposes:

• Service Delivery: To run the platform, provide AI-powered features, support you, and manage your account.
• Service Improvement: To analyze usage and optimize performance, relevance, and overall user experience.
• Marketing Communications: To deliver personalized ads and remarketing through platforms such as Google Ads and Facebook Ads, using cookies and similar technologies where permitted.
• Important Updates: To send essential notices about your account, billing, service changes, and policy updates.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share data only in these situations:

• Trusted Service Partners: We use carefully selected third-party providers for payment processing, cloud infrastructure, hosting, and analytics. These partners must protect your data and use it only as instructed.
• Legal Compliance: We may disclose information if required by law, court order, legal process, or governmental request, to comply with applicable regulations.
• Business Transitions: If VanzaX is involved in a merger, acquisition, reorganization, or asset sale, information may be transferred to a successor entity, and will remain protected under this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to enhance your experience:

• Essential Cookies: Required for core functions such as secure login and session handling.
• Analytics Cookies: Help us understand how visitors use the site (e.g., via Google Analytics) so we can improve performance.
• Marketing Cookies: Enable relevant advertising based on your interests and browsing behavior.

You can manage cookie preferences in your browser settings. Disabling certain cookies may affect site functionality.

5. Data Retention

We keep personal information only for as long as needed to fulfill the purposes described here, or as required by legal, tax, accounting, or security obligations. When data is no longer needed, we securely delete it or anonymize it.

6. Your Privacy Rights

Depending on where you live, you may have rights under privacy laws (including GDPR and CCPA), such as:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Ask us to correct inaccurate or incomplete information.
• Delete Your Data: Request deletion of your personal information, subject to legal retention requirements.
• Restrict Processing: Ask us to limit how we process your information in certain cases.
• Opt-Out of Marketing: Unsubscribe from promotional messages at any time via the link in our emails or by contacting us.

To exercise these rights, email us at sales@vanzax.com. We will respond within the timeframe required by applicable law.

7. Data Security

We use industry-standard measures to protect your information, including encryption, access controls, and routine security reviews. However, no internet transmission or storage method is completely secure. While we cannot guarantee absolute security, we remain committed to safeguarding your information.

8. International Data Transfers

VanzaX operates globally, and your information may be processed in countries other than your own, which may have different privacy laws. Where required, we use appropriate safeguards and contractual protections to ensure your data receives the level of protection described in this policy.

9. Policy Updates

We may revise this Privacy Policy as our practices or legal requirements change. If we make material updates, we will notify you by email or by a prominent notice on our website. Please review this policy periodically to stay informed.